Satellite connectivity shifts from capacity to service-led platform model

Mariam Kaynia, Chief Data and Information Officer at Eutelsat, joined Upendra Dharmadhikary, Senior Vice President, Global Telco Consulting at Tech Mahindra to explore how satellite operators are transforming from capacity providers into service-led connectivity platforms that deliver seamless customer experiences. Growing demand from governments, enterprises and critical infrastructure operators is driving requirements for resilient, secure and sovereign connectivity integrated with terrestrial networks through 5G NTN and multi-orbit architectures. The speaker highlighted the importance of data sovereignty, network resilience and simplified user experiences, while also emphasising AI's growing role in satellite operations, incident management and automation. Future innovation will be shaped by tighter satellite-terrestrial integration, multi-orbit connectivity and AI-powered operations.