Making broadband switching simple: how the UK changed rules of the game

For the broadband customer switching providers can be a stressful experience. Most people experience technical issues and outages at some stage and the thought of losing connectivity for a day - or even just a few hours - is something that may dissuade them from switching. Dealing, from a contractual basis, with the broadband provider that they are leaving can also be a worry. As such, the launch of The One Touch Switching Company (TOTSCo) represents a hugely important advancement in UK broadband customer experience.

In this short video TOTSCo CEO Paul Bradbury and Rajesh Chandiramani, CEO of TOTSCo's technology partner Comviva talk about the setting up of the the TOTSCo Hub as a secure, purpose-built software platform that enables broadband providers to exchange switching messages quickly, reliably, and at scale. They also discuss the keys to the success of TOTSCO and how it has already support nearly a million successful switches.