New-generation intelligent operations: Agentic AI-driven transformation

Communications service providers (CSPs) are being challenged to align digital transformation initiatives with business objectives to deliver tangible and measurable value to customers. This whitepaper – the third in our annual series – looks at the industry landscape driving service-centric operations, as well as some of the core technologies helping effect the transformation from network- to service-centric capabilities.

It looks at how architectures and maturity models can leverage new capabilities such as agentic AI, generative AI (GenAI), digital twin networks and service impact assessment systems, enabling CSPs to take advantage of new digital service opportunities and deliver exceptional customer experience.