Future BSS: building new customer-focused strategies

New telecoms business opportunities depend on business support systems (BSS) being able to adapt to provide new revenue opportunities in complex multivendor and increasingly automated ecosystems. The coming age of hyper-automation in telco operations demands that multiple systems function as a single, cohesive BSS whole.

This report sets out the drivers for BSS transformation and the 10 must-have features of modern BSS architectures. And we look at CSPs’ aspirations towards partner ecosystems and platform models. As part of our research we conducted a new survey garnering responses from 200 CSP decision-makers, ranging from CIOs to systems engineers.

Read the report to understand:

• What characteristics telcos consider to be must-have features of modern BSS, and why
• Where progressive telcos intend to invest in the BSS space
• How BSS is enabling platform business models and partner ecosystem plays
• The importance of BSS to fulfilling a fully-automated service operations strategy
• How telcos are looking to BSS vendors to help them drive return on investment (RoI) after a decade of heavy 5G deployment.