Finding skills for the future: inside the telco talent revolution

Communications service providers (CSPs) are embracing modern, cloud-native architectures as they aim to become techcos capable of engaging easily with customers and partners via digital platforms.

But it means CSPs have to fill new roles from software and DevOps engineers, to data analytics and AI specialists, to cybersecurity experts. The problem is, every other company is desperate for these skills too. And they also have to change their culture.

In our latest report we draw on extensive interviews with CSPs worldwide and a TM Forum survey to explore today's skills landscape.

Read this report to understand:

• Why telco culture requires a cloud-native revolution, and why Agile, DevOps and GitOps are so important
• Which skills CSPs are insourcing and why – and which are hardest to find
• What the difference is between insourcing and outsourcing (it’s not as straightforward as you might think), and how CSPs’ relationships with suppliers are changing because of skills
• The potential impact of AI and automation on skills and jobs
• The changing relationship between IT and networks and how it impacts skills
• Why reskilling and upskilling are essential
• How some major operators are approaching the telco-to-techco transformation from the perspective of skills and culture
• Why talent is an important new focus for TM Forum’s Open Digital Architecture.